Email

Send transactional emails through Sendivent. You'll need to verify your sending domain first.

INFO

Your email integration is shared between sandbox and production — set it up once, use it everywhere.

Domain setup

Configure DNS so mailbox providers can authenticate your messages. Without verification, email sending will fail.

Step 1: Add your domain

1. Go to Channels → Email in your dashboard
2. Click Add domain
3. Enter your domain (e.g. yourdomain.com)

Step 2: Add DNS records

After adding your domain, the dashboard shows the exact DNS records to add. Copy them to your DNS provider.

Where to find your records

Go to Channels → Email in your dashboard — your domain's specific DKIM, SPF, and DMARC values are displayed there.

Record	Required	Purpose
DKIM	Yes	Proves emails are authentically from you
SPF	Yes	Authorizes Sendivent to send on your behalf
DMARC	Recommended	Tells receivers what to do with failed checks

Already have an SPF record?

Don't create a second one — you can only have one SPF record per domain. Add the provided include: before the final ~all or -all.

TIP

DNS record formats differ between registrars. If verification fails, double-check the host/name field formatting in your DNS UI.

Step 3: Verify

1. Return to Channels → Email
2. Click Verify next to your domain

DNS changes can take time to propagate depending on your DNS provider.

Email overrides

Example request body using overrides.email:

{
  "to": "user@example.com",
  "overrides": {
    "email": {
      "subject": "Your Invoice #123",
      "reply_to": "billing@company.com",
      "cc": ["accounts@company.com"],
      "bcc": ["audit@company.com"]
    }
  }
}

Field	Type	Description
subject	string	Override the subject line
reply_to	string | string[]	Reply-to address(es)
cc	string | string[]	CC recipients
bcc	string | string[]	BCC recipients

Custom Sender

Send from any email address on your verified domain. Use for personalized communication — support agents, sales reps, account managers.

curl -X POST "https://api.sendivent.com/v1/send/welcome" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "customer@example.com",
    "from": "sarah@yourdomain.com",
    "payload": { "rep_name": "Sarah" }
  }'

Domain verification required

Your sending domain must be verified (see Domain setup). Once verified, any email address from that domain can be used — no per-address registration needed.

Difference from SMS: SMS requires each phone number to be individually verified. Email uses domain-level verification, so sales@, support@, john@ etc. all work once the domain is verified.

Troubleshooting

Email not received

1. Check spam/junk folder (especially for new senders)
2. Confirm domain is verified (DKIM/SPF/DMARC)
3. Check delivery status in Activity

Bounces and complaints

Sendivent automatically protects your sender reputation — no action needed from you.

Type	Sendivent action
Hard bounce	Suppresses address — future sends blocked
Soft bounce	Monitors — suppresses after 3 bounces in 7 days
Complaint	Suppresses immediately — user marked as spam

Suppressed addresses are automatically excluded from future sends.

See also

• Routing — Force email vs auto-routing
• Deliveries — Statuses and failure reasons
• Templates — Dynamic content